“Complaints Book” is a program measure “SIMPLEX + 2016” and involves Direção-Geral do Consumidor and regulators of various sectors.
Here you can submit your complaint and/or request information on issues related to essential public services.
Check here.
Your Hotel & Spa Alcobaça is aware that the quality of the organization, as well as environmental issues, are of high importance for the success of a responsible and successful business strategy. We are certified by ISO 9001 and 14001.
Biosphere Sustainable is an international system developed by the Responsible Tourism Institute (RTI), through a set of norms/standards that establish specific, identifiable and measurable objectives. This certificate is given to properties which guarantee an adequate long-term balance between the economic, socio-cultural and environmental dimensions. It is the first certification to respond to the 17 Sustainable Development Goals (SDGs) of the United Nations.
Your Hotel & Spa Alcobaça meets the 17 SDGs, 11 of them highlighted.
More about the certification here
We are a Green Key Hotel
The Green Key Award is the leading standard for excellence in the field of environmental responsibility and sustainable operation within the tourism industry.
This prestigious ecolabel represents a commitment by businesses that their premises adhere to the strict criteria set by the Foundation for Environmental Education.
A Green Key stands for the promise to its guests that by opting to stay with the Green Key establishment, they are helping to make a difference on an environmental level.
The high environmental standards expected of these hotels are maintained through rigorous documentation and frequent audits.
Your Hotel & Spa Alcobaca is certified with the Clean & Safe seal, granted by Portugal Tourism, for complying with all the safety regulations and guidelines of the General Directorate of Health.
With us you will be safe!
What is the Alternative Dispute Resolution of Consumer Disputes?
Alternative Dispute Resolution is the possibility that all consumers have at their disposal to turn to official entities that will help them to solve or guide them through, a conflict before they open litigation in Courts.
In general, the procedure is the following: the customer asks an impartial third party to act as an intermediary between him and the business that is the subject of his complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
The European Union has set up a website to support consumers in filing complaints about any dispute they are involved in. In this context, Your Hotel & Spa Alcobaça provides all the information so that you can exercise your right to complain to an official entity, third and impartial to the process, which will help you to solve the dispute in question.
So, if you are unsatisfied with the acquisition of one of our services or with a solution presented by us, in order to solve the situation, you can access this official site and expose your complaint or get in touch with one of the Entities of Alternative Resolution of Consumer Disputes, of which, we can suggest:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Rua D. Afonso Henriques, 1
4700-030 Braga
Telefone:+351 253 619 107
E-mail: geral@cniacc.pt
Web: www.cniacc.pt
Designação do Projeto: Your Nature
Código do Projeto: CENTRO-04-38D7-FEDER-000928
Objetivo principal: Promover a sustentabilidade e a qualidade do emprego e apoiar a mobilidade laboral
Região de intervenção: Centro
Entidade beneficiária: Termas da Piedade, Lda.
Data de aprovação: 08/02/2022
Data de início: 30/09/2021
Data de conclusão: 29/03/2023
Custo total elegível: 92581.01€
Apoio financeiro da União Europeia: FEDER – 37.032,00€
Objetivos, atividades e resultados esperados/atingidos:
O Your Nature é um projeto que visa promover boas práticas no âmbito de uma economia mais sustentável, ecológica com vista à promoção de todo aquele que é o património natural, cultural e paisagístico da região centro, contribuindo igualmente para a valorização recursos endógenos no território.
Desta forma, esta operação teve como objetivo o desenvolvimento do conceito de turismo de natureza e sustentabilidade, bem como a melhoria da sustentabilidade energética da unidade (Termas da Piedade). É expectável que os investimentos realizados no âmbito deste projeto correspondam àquelas que são as necessidades da unidade garantindo uma melhor resposta para os seus clientes.
